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M&T Bank is Hiring Contact Center Service Representatives in the Amherst, New York Area
Founded in 1856, M&T Bank Corporation provides banking, investment,
insurance and mortgage financial services to more than 3.6 million
consumer, business and government clients.
At M&T, career development is an ongoing mission. We're committed to
finding the best talent, cultivating it, and ultimately helping our
employees reach their career goals. From exceptional benefits to highly
valued diversity, we're working hard to become one of the nation's best
places to work. Come and experience the advantages of working in a large
company with the rewards of working in a local, community-focused
M&T Bank offers comprehensive benefits, employee discounts,
retirement savings plan, career growth opportunities and much more!
Provides service to customers by phone in responding to incoming Retail
customers' telephone requests for information regarding all deposit
products, installment loans/lines and credit cards. Provides customer
service to incoming calls across in Retail or Mortgage Banking.
Provide account information to Retail or Mortgage customers to respond
to customer questions and resolve any problems or issues. Account
information provided includes balances, transactional information,
payoffs, account product details, interest rates and other general
Fulfill customer requests for account maintenance activities on
deposit, installment loans/line and credit accounts for Retail or
Mortgage, including transferring funds, making payments, placing stop
payments and account restraints, placing Debit/Credit card blocks and
completing address changes and various account maintenance forms and
transaction disputes, in a timely and accurate manner.
Research customer complaints or problems related to their accounts or
Bank services and resolve them in a timely and accurate or escalate to
management as appropriate to meet customer needs.
Cross-sell Bank products and services to incoming customer service
callers to meet their needs and expand their overall relationship with
Identify opportunities to suggest alternative Bank products or services
to customers that better suit their needs to contribute to customer
Complete special assignments, projects and new hire coaching, as
Understand and adhere to the Company's risk and regulatory standards,
policies and controls in accordance with the Company's Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T
Maintain M&T internal control standards, including timely
implementation of internal and external audit points together with any
issues raised by external regulators as applicable.
Complete other related duties as assigned.
High school diploma or equivalent (GED) and a minimum of 6 months'
experience in customer service, sales and/or related experience.
Good communication skills.
Strong telephone skills.
Good organizational skills.
Good time management skills.
Basic familiarity with personal computers (PC).
Proven problem-solving skills.
Knowledge of the customer service concept and importance in developing
and expanding relationships.
Familiarity with banking computer systems and banking products,
services and procedures preferred.
Build Your Future at M&T Bank - Apply Now