job title:Office/ Management / Accounting / Customer Service
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IMMEDIATE OPENING!! Office Manager / Customer Service / Accounting / Bookkeeper. Experience Necessary. Seeking a TALENTED, DEDICATED, DRIVEN, DEPENDABLE, WELL ORGANIZED individual to keep our operation running smoothly, efficiently and profitable. We are extremely busy and would welcome someone to help us stay on top of everything! Teamwork is key. We have excellent techs in the shop. Office staff as well (They Just need guidance and help.) We use CCC1 Estimating and management software. We are currently writing $500 to $600K per month. We are losing 2/3 due to lack of communication and follow up! I need someone to stay on top of customers to not lose them. Must be highly motivated and have excellent people skills. Please feel free to drop off resume to Mike. If your the kind of person that cannot put your cell phone down, Please do not apply.
DUTIES INCLUDE WITH HELP!
ANSWER PHONES
ASSIST CUSTOMERS WITH INSURANCE CLAIM
FOLLOW UP WITH CUSTOMERS (GTFK) DON'T LET THEM GET AWAY!
MITCHELL PAINT GUIDE; RMC
SCHEDULE CUSTOMERS FOR REPAIRS
UPDATE CUSTOMERS ON REPAIR STATUS
ARRANGE RENTALS, DROP-OFFS, AND PICKUPS
WORK WITH ADJUSTERS ON ESTIMATES
IDENTIFY PARTS AND PAINT NECESSARY TO COMPLETE REPAIRS
WORK WITH VENDORS TO LOCATE AND ORDER PARTS
ORDER PAINT AND SHOP SUPPLIES
PRE AND POST-SCAN ALL VEHICLES
WRITE AND SUBMIT SUPPLEMENTS
COORDINATE REPAIRS WITH SHOP TECHS
TRACK AND COLLECT PAYMENTS FROM INSURANCE COMPANIES